Privacy Policy
Last updated: May 2026
Information We Collect
Deep Dive Plumbing Maryland collects information you provide directly to us, such as when you contact us for service, submit a form on our website, or call our phone number. This may include your name, phone number, email address, home address, and information about your plumbing or water quality concerns. We also collect standard website analytics data (pages visited, time on site, general location) through analytics tools.
How We Use Your Information
We use the information we collect to: schedule and provide plumbing services; respond to your inquiries; send appointment confirmations and service reminders; dispatch technicians and provide arrival notifications; send estimates and invoices; follow up after service completion; improve our website and services; and comply with legal obligations. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Phone Calls
By providing your phone number and submitting a contact form or requesting service, you consent to receive calls from Deep Dive Plumbing Maryland related to your service requests, appointments, estimates, invoices, and customer support.
Sharing of Information
We do not sell, rent, trade, or share your personal information or phone number with third parties or affiliates for marketing purposes. We may share information with service providers who assist us in operating our business (such as email delivery or scheduling software), but only to the extent necessary to provide those services, and those providers are bound by confidentiality obligations.
Website Analytics
Our website may use analytics tools such as Google Analytics to collect non-personally identifiable information about how visitors use our site. This data helps us understand which pages are most useful and how to improve the user experience. This data is aggregated and does not identify individual visitors.
Cookies
Our website may use cookies — small text files stored on your device — to improve your browsing experience and collect analytics data. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
Data Security
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Third-Party Links
Our website may contain links to third-party websites (such as Google Reviews or financing partners). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will post the updated policy on this page with a revised date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us at: [email protected] or (443) 440-0632.